FAQ

Order & Delivery

How do I see the delivery status of my order?

You will receive a confirmation via e-mail called "delivery on the way to you" as soon as your order has left our warehouse. In this email is your package number and you can follow your package via the link in the e-mail or by downloading the app "Mina Paket".

How do I know that my package arrived?

As soon as your order has arrived at the delivery point or mailbox, a notification will be sent via SMS to the mobile number you provided at the time of ordering.

How long is the delivery time?

We have a delivery time of 1-3 weekend weekdays within Sweden.

What do I do if my package is damaged during shipping?

Contact our customer service at info@tulipfashion.se and explain the damage. A shipping damage must be reported within 7 days. Always save the original packaging and feel free to photograph the product in the event of damage that was not noted by the driver at the time of handover.

How long does the package remain at the selected delivery point?

The package remains with the agent for 14 days before it is sent back. In the event of an uncollected package, SEK 300 fee will be charged to cover delivery costs.

Can I change or stop my order?

You need to contact us at info@tulipfashion.se as soon as possible to change or stop your order. If your order is sent before you contact us, we can not change it.

When will my Invoice arrive?

The invoice is sent by e-mail when your order leaves our warehouse. If you do not find your invoice in your inbox, please check your spam or contact Klarna on 08 120 120 10.

Do I receive a written order confirmation?

Yes, an order confirmation will be sent to your registered email address immediately after you place your order.

Returns

How do I make a return?

• Pack the product in its original packaging with associated labels.
• Pack the product in an outer packaging, e.g. the packaging it was delivered in, plastic bag or box. It is important that the product is protected during transport.
• Fill in the Return form (information needed can be found in the order confirmation email) below and place it together with the items you wish to return in the outer packaging.
• Order a return label here. Or send the package as a letter or package at your own expense to:
  • T Fashion AB
    Maskingatan 6
    27430 Skurup
    Sweden
• It normally takes 7-12 working days before your return is processed.